KLAS Arch Collaborative

“Our participation in the Arch Collaborative has provided valuable insights and exposure to best practices that have positively impacted our clinicians' experience. The collaborative approach has fostered a culture of continuous improvement and innovation. Throughout our participation in the Arch Collaborative, we’ve found that the Summit is one of the most important conferences we attend. The information sharing and collaborative environment where we can bounce ideas off colleagues from other healthcare systems is an invaluable experience.”

“Participation in the Arch Collaborative has been invaluable. It helps us take an honest look at our performance and provides data for advocacy. The Collaborative offers knowledge, contacts, and a clear assessment of our efforts and progress. Collaboration with other healthcare systems and benchmarking have been particularly valuable, allowing us to learn from others and improve our own practices.”

“KLAS has reinvigorated my team! Having the voice of the customers—our clinicians—in a benchmark paradigm is imperative to understanding where we are as an organization in the journey to provide a superlative clinical computing experience for our users. Otherwise, we are in danger of making decisions based on anecdotal or squeaky-wheel feedback. We look forward to maturing this concept to influence all that we do for the clinician experience.”

“We found that the Arch Collaborative both affirmed our work and gave us meaningful feedback on how we could improve. The power of the data helped guide our efforts.”

“The Arch Collaborative is important for our team because we understand where our current EMR install is at and what we can do to improve. We have found great value in collaborating with other organizations and learning from their best practices. We encourage other organizations to join this effort.”