KLAS Arch Collaborative

“I have over 30 years of learning and development, and in 2010 when I transitioned that into healthcare IT, I found myself in a position where training was sort of a necessary evil. When I was introduced to the Arch Collaborative in 2019…. Once I learned about it and I saw the focus on training and the EHR House of Success, I was just blown away. And I said, I need to be part of this. I need to learn more. I need to understand what they're doing. Because it just felt very, very validating to me.”

“As we've seen the Arch Collaborative grow, we recognized that the amount of data and learning from the industry through best practices, sharing liked experiences, really would impact our customer base. And we did not want to be part of it—we wanted to help drive it and be part of the solution together. It's been very impactful to our organization, and what we've been able to drive forward is not just going to impact the Arch Collaborative members, but actually our entire MEDITECH community, whether they're Arch members or not”

“Joining the Arch Collaborative really helps demonstrate, first of all to our customers, that we're committed to understanding the landscape of their problems and understanding their problems personally. [It’s about] getting in the weeds with them, and really just being there in the thick of it, and not assuming we understand without really looking at their data with them to get into real problems and real solutions.”