August’s 10 published KLAS reports brought insights into the current state of the DACH KIS (or EHR) market, the promise and limits of autonomous coding and ambient AI, and how analytics services are being selected. These reports spotlight where healthcare leaders are placing strategic bets in areas like streamlining documentation, stabilizing revenue cycle operations, and building data foundations for AI.
If you’re evaluating EHR road maps, staffing-constrained workflows, or enterprise data strategies, the reports below offer quick, practical takeaways grounded in the current customer experience. You’ll also find 3 case studies from successful Arch Collaborative members and a timely executive overview from our KLAS Global Summit.
Healthcare IT Insights (Segment Insights)
1. DACH KIS 2025: Shifting Market Dynamics Drive Hospitals to Evaluate Options
A KLAS first, this timely report looks at the EHR market in the DACH region of Europe. Regulatory investments are causing healthcare organizations in Germany, Austria, and Switzerland to make major system decisions. This, along with the growing pressure to modernize and the sunsetting of Oracle Health’s i.s.h.med product, makes for a high-energy market. Read to learn more about customers’ overall experience and long-term plans.
2. Autonomous Coding 2025: A Promising Start for an Early Market
Coder shortages and the desire to improve operational efficiency are pushing autonomous coding into the recent spotlight. This report shows where current tools are improving speed and accuracy, where gaps remain, and how leading vendors compare based on real customer feedback. This is an early market still, but this report is useful for getting a pulse on where the technology currently is and how it might fit into your strategy moving forward.
3. Oracle Health 2025: How Are Customers Faring Three Years Post-Acquisition?
Three years after Oracle’s acquisition of Cerner, KLAS is digging into how it’s going for customers. Several large customers have left, and current customer feedback details unmet promises and a decline in vendor partnership. The report is also useful for learning about customer attitudes toward the new Clinical AI Agent product and the questions customers still have about Oracle’s road map.
4. Data & Analytics Services 2025: A Decision Insights Market Analysis
Health systems currently view data and analytics services as top of mind. Many want to use their abundance of healthcare and operational data to improve decisions and prepare for adopting AI tools. Inside this report, you’ll find an analysis of 17 recent purchase decisions (August 2023–June 2025) to reveal which engagement types buyers actually fund, which firms are most considered and selected, and which factors sway the decision.
KLAS Arch Collaborative Reports
When a healthcare organization joins the Arch Collaborative, they undertake a journey to improve their clinicians’ experience in the EHR. Successful organizations work with KLAS to publish case studies of what they did. In August, we published three of their stories:
Case Studies
1. UCHealth’s Digital Transformation of Nurse EHR Education 2025
UCHealth partnered with uPerform to move all training materials to a virtual space to make them more accessible for all sites without sacrificing quality.
2. Improving Ongoing Provider EHR Education by Aligning Incentives 2025
Inova found that their most satisfied providers were those who participated in yearly EHR education. In response, they created an incentive program to encourage provider participation in ongoing EHR education.
3. Creating Role-Based EHR Training & Providing Structured but Flexible Support 2025
Frances Mahon Deaconess Hospital made it a priority to improve EHR education and support to improve their clinicians’ EHR experience.
Emerging Insights Reports
Get a real-world view of how the latest healthcare IT tools are performing for customers. There are a few different report types:
- Company Spotlights — New technologies and young vendors; early signals from first customers.
- First Look & Second Look — Solutions KLAS hasn’t fully rated yet. First Look is the initial snapshot; Second Look revisits the same solution to track progress. August’s reports are all First Look reports.
First Look Reports
1. NextPatient 2025: Enhancing Patient Scheduling, Communication & Management Through EHR-Integrated Software. A solution offering EHR-integrated online scheduling, automated reminders, patient communications, and post-visit surveys.
2. Commure Ambient AI 2025: Reducing Provider Documentation Burden Through Ambient AI. Ambient AI technology intended to streamline the documentation process.
Summit Executive Overviews
KLAS holds multiple summits throughout the year on topics that are critical to the healthcare IT industry. Afterward, we share the discussions and findings in executive overviews.
KLAS Global Summit 2025: Organizations Investing in AI & the EHR to Improve the Clinician Experience
During KLAS’ annual Global Summit in Greece, over 130 executives from 33 countries came together to discuss industry trends and the areas of most significant investment. The top two investment priorities and the focus of the summit were (1) AI and its most promising use cases, and (2) EHR digitalization and optimization and the impact they have on clinician burnout. Learn about key insights from discussions and panels on these two topics, including relevant takeaways and best practices from our KLAS Arch Collaborative data.
© Jadon Bester/peopleimages.com / Adobe Stock
