Adam Cherrington and Dan Czech are joined by Laura Marquez, head of Digital Transformation at the University of Utah.
Laura Marquez’s passion is amplifying the patient voice by putting the patient and their families first. She has been in healthcare for over 20 years, and her goal is to make healthcare better. She believes in smoothing out journeys for patients and caregivers and easing through difficulties in getting care, and billing after care.
Working with both the patient hat and the IT hat on, seeing patients through their circumstance is imperative. We increase empathy and understanding for others when we see through their lens. Invite disparate voices to the table so they can be catered to and make the experience better for them. Getting live feedback on how to make a patient experience better means changes have a quicker turnaround.
