February flew by, but there was no shortage of research published. Curious about what you might have missed in the latest KLAS reports? The following list covers everything from the Best in KLAS awards to insightful reports on emerging healthcare IT trends. Read below to find out more about the 14 reports KLAS published.
Best in KLAS Reports
Our annual Best in KLAS reports give healthcare providers unbiased ratings of healthcare software and services, helping them make informed decisions and stay ahead of industry trends. These reports also encourage continual improvement and serve as a benchmark for vendors to measure their performance against. Read the first report for US insights and the second for global, non-US insights.
1. 2025 Best in KLAS Awards – Software and Services
2. 2025 Best in KLAS Awards – Global Software
Healthcare IT Insights Reports (Segment Insights)
1. Ambient Speech 2025: Examining Vendor Differentiators in a Rapidly Evolving Market
Read this new report for vital insights into how ambient speech technology enhances provider documentation, improves clinician satisfaction, and integrates with EHR systems. Healthcare organizations everywhere are looking into these solutions, and the goal of this report is to help you stay ahead in this rapidly evolving space.
2. Cardiology 2025: In a Complex Market, Support & Relationships Are Key to Customer Satisfaction
Check out these crucial insights into customer satisfaction with cardiology vendors, customers’ future plans for cardiology solutions, and the adoption of structured reporting. These insights will help you navigate the complexities of cardiology healthcare IT solutions and help you learn what elements are most needed for success.
3. India EMR 2025: An Initial Look at Adoption in a Rapidly Evolving Market
A KLAS first, this report focuses solely on EMRs in India. To gather the needed data, KLAS partnered with CHIME India to survey 70 individuals from 55 organizations. Learn from their voices about how deeply EMRs are being adopted, how satisfied organizations are with their EMR, and whether they plan to keep their current solution.
4. Drug Diversion Monitoring 2025: Which Vendors Are Most Effectively Detecting Drug Diversion?
Get insights into vendor performance in the drug diversion monitoring space. We share how effective these solutions are in detecting drug diversions and what valuable secondary outcomes organizations are seeing.
Revenue cycle optimization firms can help organizations increase revenue by streamlining EHR workflows and other tools. But which firm is right for you? Read this report to discover firms within the context of their EHR expertise, the revenue cycle outsourcing work they typically do, and their ability to find high-value areas to optimize.
KLAS Arch Collaborative Reports
Based on the feedback of hundreds of thousands of clinicians worldwide, Arch Collaborative reports and case studies share what organizations and vendors can do to improve EHRs for their clinicians. These case studies focus on the successes of individual provider organizations and share what they did and how they improved.
Case Studies
1. Fostering EHR Success Via Effective EHR Support & Shared Ownership 2025
Dubai Health has the highest net EHR Experience Score in the Arch Collaborative as of December 2024. To do it, they created an EHR support model and shared ownership and governance structure to promote EHR optimization and clinician satisfaction.
2. Empowering Physician EHR Success Through Robust Education 2025
Seattle Children’s Hospital created an education program to empower their physicians to better use the EHR. In doing so, they improved their physician agreement that initial education prepared them well to use the EHR by 27 percentage points. Read more details in the case study.
3. Developing a Successful Inpatient Nursing Training Program 2025
University of California, Irvine (UCI Health) scores in the 93rd percentile for nurses agreeing that ongoing EHR education is helpful and effective. Their strategy? To create an inpatient nursing EHR program to help their nurses leverage the EHR while they provide patient care.
4. Using Collaborative AI Solutions to Optimize Physician/APP Time & Drive Documentation Excellence
Intermountain Health is seeing higher documentation efficiency and EHR satisfaction and stronger engagement with their CDI team on top of improved quality metrics. Read how they did it with the help of physician-supportive AI solutions and education around the why of CDI.
Emerging Insights Reports: Company Spotlights, First Looks, and Case Studies
Different from traditional reports, KLAS’ Emerging Insights reports share early looks at emerging companies and at products that KLAS is looking at for the first time.
Emerging Company Spotlights
1. eInsights Eligibility Integrity 2025: Insurance Discovery Technology to Maximize Revenue: insurance discovery technology that helps discover unknown patient insurance, provides accurate billing information, and highlights demographic inconsistencies.
First Looks
1. Clarus Care 2025: Call Management and Transcription Technology for Healthcare Providers: a call management solution that manages inbound patient calls and aims to improve efficiency and reduce manual input.
2. Rackspace Technology Epic Hosting Services 2025: An Early Look at Client Experiences: The most widely used Epic hosting services from anyone aside from Epic, Microsoft, and Amazon.
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