Welcome to KLAS
A Truly Mission-Driven Company
Be part of our mission to improve the world’s healthcare through insights, collaboration, and transparency.
The KLAS Difference
What makes us different from other third party research companies?
In-Depth Interviews
95% of surveys are collected by a KLAS researcher via an in-depth phone interview.
Free Access for Providers
KLAS shares research data with healthcare professionals in exchange for candid feedback.
Key Stakeholders
We talk with those who are actually engaged with the solutions and services they evaluate.
You Can't Buy Better Scores
Impartiality runs in our core DNA. We reflect what we hear from the providers.
Learn more about our unique research metholodgy.
Our Story
Being an IT leader in healthcare is challenging, especially today.
Healthcare delivery organizations face unprecedented financial headwinds with inflation, supply chain issues, and staffing shortages. Finding the right technology or services partner consumes a lot of time and resources that many organizations just don’t have.
Prior to cofounding KLAS in 1996, Kent Gale came to know firsthand some of the challenges healthcare organizations face when working with vendors. He and two colleagues at a healthcare IT company realized there was no one to track the performance of HIT vendors or verify the claims they made to customers and the market. As a result, they founded KLAS Research to give provider and payer organizations a voice and to uncover the truth behind the marketing.
You shouldn’t have to face your challenges empty-handed. You don’t need to wonder if you have the right technology in place. You shouldn’t have to spend valuable resources only to realize that a new technology won’t work for your needs.
That’s why our mission is to bring healthcare leaders like you the insights, partnerships, and transparency that you need to help your organization thrive.
KLAS Research is the premier healthcare IT insights company, talking with thousands of providers and payers about the software and services their organizations use. Let our researchers, analysts, and consultants give you the insights and expertise you need to succeed.
That’s why our mission is to bring healthcare leaders like you the insights, partnerships, and transparency that you need to strategize and help your organization thrive.
Create a KLAS Account
Access a wealth of information shared by healthcare IT executives, clinicians, and administrators. Keep up with the latest HIT trends or see what other organizations like yours are saying about their IT solutions.
* 2023 Healthcare Provider IT Report: Doubling Down on Innovation
Our Impact
Technology is a top strategic priority in healthcare.
Many organizations are investing in technology to combat cost pressures and labor shortages. In June 2023, 56% of surveyed US healthcare providers listed software and technology as one of their top three strategic priorities. At the same time, 80% of the executive respondents said they increased spending on IT and software materially over the last year.*
20,000+
Participating provider memberships
1,000+
Healthcare IT products and services measured by KLAS
6,900+
Technology decisions shared with KLAS
950+
Attendees at our healthcare IT events
Our Research Methodology
KLAS delivers crucial insights for providers, payers, vendors, firms, and investors.
Data Gathered
Provider and payer professionals share their IT solution and services feedback with a KLAS researcher.
Data Cleaned
KLAS checks for bias, relevance, and complete accuracy of all interviews.
Data Analyzed
KLAS analysts identify critical insights and trends from over decades of data.
Findings Published
KLAS publishes findings in reports and our online database; results are shared at no charge with professionals at verified healthcare organizations.
Insights Shared
Over 20,000 healthcare professionals regularly use the insights to inform their IT purchases and strategy decisions.
Insights Shared
The most committed healthcare IT vendors & services firms work with KLAS to improve based on their customer's feedback.
Share Your Voice
Technology helps make healthcare better. But we need every voice to know how to improve.
Share your anonymous feedback in KLAS studies. You’ll give vendors and firms impactful ways to change, and other providers an independent source of truth.
Methodology FAQ
How does KLAS do their sampling?
KLAS aims to find the true story of what is happening with solutions and services by talking to as many provider and payer customers as possible. In a perfect world, we would have a full inventory of every live organization and every person who could give feedback, and we would randomly sample from this group. However, these conditions are understandably difficult to meet. While KLAS does not claim a perfect sample or statistical significance, we talk to a much larger group than would be included in an organization’s traditional reference check process.
How does KLAS define the population for a study?
We currently track more than 1,000 solutions and services in our database. As part of that process, we strive to work with every vendor to obtain complete client lists. In cases where a vendor doesn’t provide a list, we have multiple methods we deploy to find as many customers as possible. For example, we often find customers organically in the course of interviewing thousands of providers and payers each year. We also use online discussion boards, user groups, referrals from known customers, press releases, and more.
How does KLAS gather a random sample?
Where possible, we randomly select participants from within a vendor’s known customer base. While KLAS cannot control whether a customer will participate, we make every effort to build strong, mutually beneficial relationships with provider and payer organizations. These relationships lead to a higher response rate.
How does KLAS maintain data quality?
All provider and payer feedback is kept strictly anonymous. To ensure accuracy, we obtain the majority of our data through phone calls with respondents. All our researchers are highly trained and go through a rigorous training program to ensure excellence. In addition, exceptionally high or low scores go through close scrutiny before being used or rejected.
How does KLAS control for self-selection sampling?
A small portion of the research KLAS collects comes from respondents who proactively submit feedback online. In these cases, additional steps are taken to ensure the data comes from valid sources and is in line with the data from the random sample. All surveys collected online are validated by a KLAS researcher over the phone, and any data coming from these opt-in interviews is quarantined and put through additional bias checks.