KLAS published 16 reports this past month. The lineup explores market performance, customer experience, executive priorities, and emerging technologies. As followers of KLAS know, all findings are grounded in candid provider and payer feedback.
The summaries below provide a quick overview of what each report covers and why it matters.
Healthcare IT Reports (Segment Insights)
1. Consistent High Performers 2025
Which software vendors and services firms excel in customer satisfaction? Learn about the companies that have outperformed the market over the past three years. This is the first report KLAS has done in this area, and it is meant to complement the Best in KLAS report.
2. Middle East Revenue Cycle Management 2025: Early Insights on a Fragmented Landscape
Revenue cycle management (RCM) is a particular challenge in the Middle East, where the region faces constantly shifting regulatory requirements that limit vendor innovation and investment. Read this report for a high-level look at how people are approaching RCM, how RCM vendors are being used, and what the RCM area’s biggest challenges are.
3. HIT Professional Services Outlook 2025: CIO Priorities, Spending Plans & Partnership Strategies
With the need to address both workforce and financial challenges, many healthcare organizations look to HIT professional services firms to fill gaps. The support from these firms ranges from strategic consulting to implementation assistance and more. Learn more about how healthcare leaders are meeting these challenges from 105 CIOs who talked with KLAS about their plans for investing in HIT services.
As a longtime, major player in the payer technology space, Cognizant’s offerings include core administration, care management, quality-reporting, consulting services, and more. Deep adopters using multiple Cognizant offerings shared with KLAS how they’re using them, the benefits they are seeing, and what their experience has been.
Partnership Reports
Dive in to research created through collaborations with industry partners. The main goal of these reports is to illuminate pressing strategic challenges and opportunities in healthcare.
To discover where gaps remain in cyber strategy and execution, KLAS partnered with Ernst & Young LLP (EY). The insights in this report are based on feedback from 100 healthcare executives over cybersecurity decisions and a panel of other executives. The main highlight: Cybersecurity needs to be a shared responsibility across organizations and the health ecosystem; It also needs to be seen as a strategic enabler of business.
2. Digital Health Most Wired: National Trends2025
Findings from this annual KLAS/CHIME report detail how digital maturity at leading organizations is now defined by governance, integration, and accountability. I recommend reading the report for the full view of trends in the digital health space and how high-performing organizations achieve measurable outcomes.
KLAS Arch Collaborative Case Studies
Case studies from the Arch Collaborative detail what highly successful organizations have done to improve the EHR experience for their clinicians.
1. Time Back for Patients 2025
Seattle Children’s Hospital overhauled nursing documentation by focusing on nurse efficiency, patient care, and staff well-being.
2. Unlocking the Magic of Specialty Sprints 2025
The Froedtert & the Medical College of Wisconsin health network implemented a sprint program to drive measurable improvements in their clinicians’ EHR satisfaction.
3. From Off-the-Rack to Custom Fit 2025
UC San Diego Health partnered with Amplifire to implement a high-quality training solution to meet individual needs and scale efficiently.
4. Building a Culture of Engagement, Governance & Excellence Through Shared Ownership 2025
UTHealth Houston took proactive steps to improve their initially disappointing Arch Collaborative survey results in user satisfaction. One key area of focus was robust shared governance.
Emerging Insights Reports
Look to KLAS’ emerging insights line for research showing early findings on new technologies and solutions that KLAS has not yet rated in the industry.
Emerging Company Spotlights
1.GroundGame.Health 2025: Removing Barriers That Prevent Patients from Accessing Medical Care
This report details services that connect healthcare organizations with members in their local communities to address challenges like quality measure performance and communication.
First Looks
Glytec offers an integrated tool for glycemic management.
Ringo offers a vendor-neutral vendor management system (VMS) that can help centralize locum tenens staffing management, streamline invoicing, and enhance reporting.
MRO’s solution aims to streamline the ROI process through automation.
Oracle’s ambient AI solution aims to help with clinicians’ administrative and documentation tasks.
Summit Executive Overviews
These summaries capture key discussions, insights, and priorities shared by industry leaders at KLAS-hosted summits.
1. Enterprise Imaging Summit 2025
In Park City, Utah, enterprise imaging thought leaders met to discuss how to push the boundaries of EI and put advancing technologies to use. Read this report to gain insights into key learnings from the summit; topics include AI adoption, core platform needs, and ongoing provider-vendor alignment.
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