In this first episode of KLAS in Session’s Best in KLAS mini-series, KLAS CEO Adam Gale sits down with KLAS founder Kent Gale to tell the origin story of the Best in KLAS report. Together, they revisit the late 1990s, when healthcare leaders were asking for clearer, more trustworthy insight. They recap how provider voices became and are the foundation of KLAS.
The journey includes early vendor pushback, a pivotal moment at HIMSS, and the gradual evolution from the Top 20 report to today’s Best in KLAS. Listen to explore why transparency, rigorous methodology, and real-world feedback continue to create a report that providers and their vendors find meaning in.
Look for Episode 2, where we go under the hood of the methodology, and Episode 3, where we focus on how providers and vendors can use the report effectively.
You can also listen on Spotify: Episode 1: How the Best in KLAS Report Began
