The new Best in KLAS report is almost ready to be published, and it’s an exciting time for KLAS as we see all our hard work coming together. It’s also a time when we know we owe a huge thank you to all the healthcare professionals who gave us feedback. It takes all of your voices to make this Best in KLAS effort as successful as it is.
Whether you’re a provider or payer organization, the Best in KLAS report is one of the most practical ways you can evaluate technology or services across many categories. Here are some of the ways we see many provider organizations getting the most out of it.
1. Use Best in KLAS as a Starting Point for Vendor and Technology Selection
One of the most common ways providers use the Best in KLAS report is as a starting point for vendor or technology selection. Rather than beginning with a long list of potential vendors, the report immediately narrows the field to solutions that have demonstrated strong performance based on provider feedback.
Because the report spans nearly 180 technology and services segments, it also helps surface vendors you may not have previously considered, especially those that perform well in specific niches. This allows provider organizations to focus their time and due diligence efforts on vendors with a proven track record.
2. Use the Report as a Reference Check for Solutions on Your Radar
If you already have one or more vendors in mind, Best in KLAS serves as a valuable reference check. Providers can not only see overall performance but also how vendors score across specific dimensions such as product quality, support, value, loyalty, and operations.
This adds important context that marketing materials alone can’t provide. For a deeper look, providers can also use the Compare feature on the KLAS website to line up multiple vendors side by side and better understand trade-offs between solutions.
3. Use Best in KLAS as an Industry-Wide Catalogue of High-Performing Solutions
The Best in KLAS report also functions as a comprehensive industry reference. Whether you’re looking for vendors in imaging, revenue cycle, analytics, virtual care, EHRs, or professional services, the report highlights top-rated performers across each segment.
This is especially useful for organizations that are expanding, merging, or taking on new service lines and need a reliable, vetted list of vendors quickly. Instead of reinventing the wheel, providers can use the report to identify high-performing solutions across the healthcare IT landscape.
4. Use Best in KLAS for Ongoing Vendor Management and Evaluation
Best in KLAS isn’t just a one-time resource; it can also be used after a vendor has been selected. Providers often reference the report over time to track how their vendors are performing as products evolve, companies are acquired, or strategies shift.
If a vendor’s scores begin to trend downward, that can serve as a signal for further investigation, additional due diligence, or conversations around performance expectations. Conversely, strong and improving performance can reinforce confidence in existing partnerships.
A Note on Global Software
For those of you who live outside of the US, we are also proud to produce the 2026 Best in KLAS Awards – Global Software report that publishes at the same time as our other Best in KLAS report. All of the ways you can use the Best in KLAS report also apply to the global report on a somewhat smaller scale. Globally, we give regional awards in acute care EHR, digital pathology, PACS, shared care records/HIE, and virtual conferencing platforms categories. We are excited to see how the global report will continue to grow as we collect even more feedback internationally.
This Is Your Report
What I find so inspiring about the Best in KLAS report is that it is built from the voices of healthcare providers. When you use it, you are relying on the perspectives of real users and their experiences. For that reason, it supports better decision-making across the industry. Whether you’re selecting new technology, validating vendors, or managing existing partnerships, it remains a practical, data-driven resource you can rely on throughout the year.
I invite you to jump in and enjoy this report created for you and by you. Thank you again for playing such a critical role in this important effort!
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