In January, KLAS published a wide range of reports that examine some of healthcare’s most pressing challenges—from clinician burnout and documentation burden to financial performance, patient access, and operational efficiency. Notably, we published the second of a new report type: ROI Validations, this time focused on Suki. (The first ROI report published in June of 2025.)
Also, be sure to check out the list of upcoming reports at the end of this blog.
Healthcare IT Insights Reports (Segment Insights)
- Healthcare IoT Security 2026: Vendors Pushing Beyond Visibility to Drive Measurable Outcomes. As healthcare organizations expand their network of connected devices, expectations for strong, outcome-driven IoT security continue to rise. This report explores which healthcare IoT security vendors are generating the most market interest and which are delivering tangible value through usability, training, development, and meaningful reductions in manual effort and security risk.
- Contact Center as a Service (CCaaS): 2026 Vendor Guide. As healthcare organizations modernize access strategies, cloud-native contact center platforms are gaining traction for their ability to support scalability, efficiency, and improved patient experiences. This vendor guide highlights six CCaaS vendors most frequently mentioned by healthcare leaders, offering an overview of today’s leading options and the capabilities organizations are prioritizing as they build out their digital front door.
- Value-Based Care Enablement Services 2026: Customer Validations of Firm Offerings. Moving toward value-based and risk-based care models remains a complex undertaking for many healthcare organizations, particularly those without the data and resources to drive meaningful ROI. This follow-up report to KLAS’ 2024 value-based care enablement services guide shares client validations and high-level satisfaction insights for firms that help organizations aggregate data, manage risk, and advance care management strategies.
ROI Validations Reports
In this series, KLAS highlights vendors with high customer satisfaction in fast-moving markets and explore the real-world outcomes healthcare organizations have achieved. We look forward to expanding this series and continuing to share insights into the measurable impact organizations are realizing from their HIT investments.
- Suki ROI Validations 2026: Cross-Organizational Results from Suki’s Clinical Intelligence Platform. Three large health systems deployed Suki’s AI-powered ambient speech technology to reduce documentation burden and drive measurable operational and financial impact. This report examines the outcomes and lessons learned from those deployments, highlighting improvements in clinician efficiency, E/M coding, provider satisfaction, and patient experience.
KLAS Arch Collaborative Reports
Research from the Arch Collaborative is based on the feedback of hundreds of thousands of clinicians on their EHR experiences. Read on for three case studies that showcase how some organizations have found increased success with their software and the Arch Collaborative.
Case Studies
- Reducing Burnout & Enhancing Clinician Satisfaction with Abridge Ambient Speech 2026. The University of Vermont Health partnered with Abridge to deploy clinician-led ambient speech technology, reducing burnout from 69% to 24% while improving provider satisfaction, productivity, and note quality across diverse clinical settings.
- Children’s Health’s Integrated Approach to Governance, Personalization & EHR Education 2026. After their first KLAS Arch Collaborative measurement, Children’s Health improved provider EHR satisfaction by strengthening education, governance, and personalization through shared ownership and accountability.
- Ambient AI at Scale 2026: UVA Health System’s Measured Impact with DAX Copilot. UVA Health System rolled out Microsoft’s DAX Copilot to ambulatory physicians and APPs through a structured, adoption-first program that reduced documentation burden, improved patient engagement, and strengthened clinician well-being.
Emerging Insights Reports
First Looks
- Scribe EMR ScribeRyte AI 2026: Reducing Clinical Documentation Burden with Accurate, Efficient AI-Powered Scribe Solutions. Manual clinical documentation continues to strain providers and limit patient throughput, fueling demand for AI-driven scribing solutions. This report shares customer experiences with ScribeEMR, highlighting how their solutions impact efficiency, documentation quality, and physician burnout.
- Smart Communications Conversation Cloud 2026: Modernize & Centralize Customer Communications While Improving Data Collection Processes. Disconnected communication tools and manual processes continue to hinder consistent, efficient engagement for healthcare organizations. This report evaluates customer experiences with Smart Communications’ Conversation Cloud, examining how the platform supports centralized communications and digital interaction across both US and global markets.
- Knowtion Health Denials Management Services 2026: Addressing & Reducing Coordination of Benefits Denials Through Patient Engagement. Unresolved accounts, complex denials, and COB-related administrative work remain significant obstacles to financial performance and patient trust for healthcare organizations. This report shares client experiences with Knowtion Health over the past 12 months, examining how the solution helps reduce missed revenue and administrative burden, along with areas for improvement.
- Roche navify Monitoring 2026: Real-Time Metrics for Daily Operational Management of the Lab. Operational blind spots and workflow bottlenecks can undermine efficiency and decision-making in healthcare laboratories. This report shares the experiences of customers across multiple global markets using Roche’s navify Monitoring, highlighting the solution’s value, limitations, and evolving impact on lab operations.
Emerging Company Spotlight
- Scribematic Medical Scribe by Matic 2026: Reducing Clinical Documentation Time by Generating Accurate, Customizable Notes Through AI. Documentation-heavy workflows remain a significant source of clinician burnout and inefficiency, prompting organizations to seek more automated and customizable note-taking solutions. This report examines the experiences of Matic’s largest Scribematic customers, exploring how the solution impacts documentation accuracy, efficiency, and clinician time.
Potential Upcoming Reports
Notably, our Best in KLAS (US & Global) reports will publish in early February, but beyond that, we have many possible reports planned for the next few months! We’re expanding our ROI Validations series, and we’ll publish an update on our yearly EHR market share report. If you see something that interests you or you would want to share feedback on, we’d love to hear from you. Schedule a call here or reach out to your KLAS contact.
- athenahealth athenaIDX 2026: First Look
- Comprehensive Ambulatory Platforms 2026: Segment Insights
- Unite Us 2026: Emerging Insights Case Study
- InterScripts BytePad 2026: Emerging Company Spotlight
- Omega Healthcare RevCDI 2026: First Look
- Oracle Healthcare Quarterly Update: Perception
- RLDatix 2026: First Look
- Managed IT Services DI 2026: Segment Insights
- Amazon Connect 2026: First Look
- Smarter Technologies 2026: ROI Validations
- US Digital Pathology 2026: Segment Insights
- Release of Information 2026: Segment Insights
- NextGen Healthcare Mobile Pro AI 2026: First Look
- Vectramind 2026: First Look
- uPerform 2026: ROI Validations
- Patient Financing Services 2026: Segment Insights
- Zebra Clinical Mobility: First Look
- Lean Business Services 2026: First Look
- Middle East Summit Overview 2026
- Surgical Information Systems (SIS) 2026: First Look
- Verisys 2026: First Look
- Abridge Ambient AI for Nursing 2026: First Look
- ChatGPT and Claude in Healthcare 2026
- Corti AI 2026: Emerging Company Spotlight
- CPS 2026: Emerging Insights Case Study
- Suki 2026: ROI Validations (second)
- AKASA 2026: Emerging Insights Case Study
- Global HIT Trends 2026: Segment Insights
- Data Archiving Deep Adopters 2026: Segment Insights
- Ambience 2026: ROI Validations (second)
- US Acute Care EHR Market Share 2026
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