November’s reports include information on several rising healthcare IT trends, such as the cloud, AI, and virtual scribes. KLAS also published our annual report with CHIME on the progress of healthcare organizations, specifically relating to governance and automation.
Finally, we finished out November with two Summit Executive Overviews on digital health and workforce strategies, respectively, as well as four Arch Collaborative case studies on EHR education, efficiency, and burnout.
Healthcare IT Insights Reports (Segment Insights)
1. Digital Health Most Wired: National Trends 2024
This annual CHIME report tracks the progress of healthcare organizations (HCOs) and offers benchmarking data to help HCOs adopt and optimally use information technology. This year’s report shows increasing focus on governance and automation to leverage data and insights in a variety of domains, including infrastructure, cybersecurity, and patient engagement.
2. Epic in the Public Cloud 2024: Are AWS & Microsoft Azure Meeting the Expectations of Early Adopters?
As a follow-up to last year’s KLAS report evaluating the decision-making process of organizations moving their Epic environments to the public cloud, this report examines the success and scalability of those cloud deployments, the strengths and weaknesses of AWS and Microsoft Azure, and the need for third-party support to facilitate the cloud journey.
Faced with regulatory and payer contractual challenges, physician advisory services seek to help healthcare organizations with care decisions, billing standards, and clinical denials. This report evaluates client satisfaction in this market relating to execution when making determinations, client-firm relationships, and service lines most viewed as market differentiators.
Healthcare organizations turn to security and privacy firms for help complying with patient data regulations, identifying threats, and improving security. This report examines firms’ security and privacy consulting offerings as well as firms’ security and privacy managed services offerings, along with client satisfaction in both areas.
5. Imaging AI 2024: Multiple Solutions Gaining Traction in a Crowded Market
There are over 300 FDA-approved AI solutions for imaging, and adoption of AI for imaging is increasing. This report gathers data from 206 interviews with US-based healthcare organizations to show which solutions are most used and are being considered currently. KLAS intends to address customer satisfaction in future research.
Arch Collaborative
Case Studies
These case studies present real accounts of how organizations improved their EHR experiences with best practices backed by Arch Collaborative data.
1. Optimizing Clinician Training by Leveraging Data and Expertise 2024
Despite implementing Epic during COVID-19, UTHealth Houston has an overall Net EHR Experience Score in the 97th percentile across the Arch Collaborative three years later. They accomplished this feat by leveraging EHR user efficiency data and their own experts to ensure strong EHR education.
2. Optimizing Documentation, Enhancing Workflows, and Improving Nursing Wellness 2024
MaineHealth sought to empower their nurses to affect meaningful EHR changes in order to increase efficiency and reduce unnecessary tasks. This case study explains how MaineHealth accomplished that goal through optimizing documentation, enhancing nursing workflows, creating supportive work environments, and fostering teamwork.
3. Enhancing EHR Education During Work Hours 2024
Hennepin Healthcare wanted to provide accessible clinician EHR training with effective content and minimal workflow disruption. This case study evaluates how they achieved that by launching a special training program tailored to specific departments and integrated into working hours in either hour-long sessions for providers or 15-minute sessions for nurses.
4. Improving the EHR Experience with Virtual Scribes 2024
Cleveland Clinic Foundation (CCF) recognized the impact that documentation burden had on provider burnout and turnover. By partnering with IKS Health to implement their virtual scribe program as well as using in-person scribes and Dragon Medical One, CCF was able to reduce provider time spent in front of computers or charting at home and reduce burnout.
5. Making Upgrades a Nonevent 2024
Children’s Health wanted to improve their upgrade support and training for their Epic EHR. By creating a Single Point of Contact program, they were able to provide on-the-ground support people during upgrades and superusers to help with training afterward.
Summit Executive Overviews
KLAS’ summits gather healthcare stakeholders to create action plans to solve healthcare’s biggest challenges. KLAS’ summit reports share the findings from those events.
Digital Health Investment Symposium 2024
In September, about 200 representatives from healthcare organizations, HIT companies, and investment firms gathered for KLAS’ Digital Health Investment Symposium. This overview includes insights from the group discussions and a presummit survey, especially pertaining to cybersecurity, AI, and resiliency in the face of black swan events.
Healthcare Operations Summit 2024: Workforce Strategies to Move Forward in a Challenging Environment
In September, KLAS hosted the Healthcare Operations Summit, attended by representatives from 17 provider organizations, 15 HIT vendors, 1 investment firm, and 3 sponsors. This report summarizes findings from a presummit survey as well as summit discussions around recruitment, retention, and optimization of healthcare employees.
Emerging Insights Reports: Spotlights, First Looks, and Case Studies
These reports inform healthcare organizations about new solutions that may improve healthcare. Emerging Company Spotlights report on solutions from new companies, First Look reports focus on newer solutions from established vendors, and Case Studies share initial feedback from early adopters of these solutions.
Emerging Company Spotlights
1. Rivia Health Payment Engagement Technology 2024: Increasing Revenue through Payment Collection Automation: payment engagement technology created to automatically and effectively collect payments, reduce the time window for bill collection, and increase revenue
First Looks
2. Jobsity 2024: Connecting Health Technology Companies with Vetted Software Engineers: a service designed to match IT vendors with high-quality nearshore software developers to fill staffing gaps and ensure that the delivered software meets customer needs
3. MEDITECH Traverse Exchange (Canada) 2024: Ensuring Continuity of Care through the Exchange of Secure Health Data: a cloud-based interoperability solution meant to improve the continuity of care by decreasing the administrative burden of reentering and manually sharing data between multiple organizations
Case Studies
4. iatricSystems DetectRx 2024: Preventing Drug Diversion Through Automated Monitoring: a platform built to more efficiently detect drug diversions and streamline investigations. This case study examines the experiences of two organizations using DetectRx.
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