KLAS Reports Published in September 2025

September saw the publication of 11 new reports covering topics like enterprise imaging, revenue cycle outsourcing, global imaging AI, and healthcare operations. Read on for the highlights of each report, including insights on where customers are seeing outcomes today, how vendors’ capabilities stack up, and what market moves (like Epic’s ambient speech announcement) could reshape future plans.

You’ll also find Emerging Solutions spotlights, First Look reports, and takeaways from the recent KLAS Arch Collaborative Learning Summit.

Healthcare IT Reports (Segment Insights)

1. Enterprise Imaging 2025: As EI Continues to Advance, Which Vendors Are Improving Customer Experiences?

KLAS is seeing significant shifts in enterprise imaging, with important partnership changes and product updates over the last 18 months. Read the report for an update on customer experiences with their VNA and UV vendors and for deeper market insights into image storage, progress in moving VNAs to the cloud, and more.

2. End-to-End Revenue Cycle Outsourcing 2025: Which Firms Are Delivering Superior Outcomes Through Innovation & Collaboration?

Are you hitting the ceiling on internal budget, staffing, or technology? This report pinpoints which end-to-end revenue cycle outsourcing firms actually help you move the needle. Findings include client-reported outcomes and how AI is shaping results, as well as advice from healthcare executives on beginning an end-to-end partnership.

3. Global Imaging AI 2025: Looking at Adoption & Usage Across Regions

The global market of imaging AI solutions is a crowded one, with about 50% of interviewed organizations stating that they use at least one solution. In these insights, you’ll find an early look at the solutions that are standing out and the types of solutions that are being used. (KLAS will be exploring customer satisfaction with these AI solutions at a later date.)

4. Patient Communications 2025: How Well Are Vendors Delivering Capabilities That Drive Meaningful Patient Interactions?

Patient communications solutions are now the second-highest investment priority in patient engagement technology, thanks to their potential to improve patient outcomes and reduce staff burden. Read the report for real customer experiences and outcomes to help you identify which broad platforms support meaningful interactions.

5. Healthcare Operations 2025: Guide to Vendor Offerings

Margin pressure and staffing shortages make technology choices in operations more important than ever. This guide maps the operations landscape in a framework, showing which vendors report breadth versus depth. Check out the report to gain more visibility into what is out there and to get a high-level view of vender performance where it is available.

KLAS Arch Collaborative Reports

Case Studies

1. Boosting Provider Satisfaction Through Strong Ambulatory Onboarding EHR Education 2025. Inova built an effective onboarding EHR education program to more seamlessly integrate new ambulatory care providers into their team.
2. OU Health’s Project Apollo 2025. The University of Oklahoma (OU) Health executed a big-bang go-live of Epic’s EHR across their organization in 2023, and kicked off a three-year journey of change called Project Apollo to generate excitement, sustain adoption, and create a stronger organizational culture.

Emerging Insights Reports

Our Emerging Solutions research spotlights new healthcare IT offerings that show promising innovation but haven’t yet reached broad market adoption or solutions that KLAS has not previously rated, in the case of First Look reports. The reports detail the problem the solution tackles, where it’s being used today, early outcomes, and how it differentiates, drawing on interviews with vendors and early customers.

Emerging Company Spotlights

1. Sublimation Health 2025: Providing Healthcare Cloud Services Through Expert, Transparent Partnership
   A service firm is delivering cloud services that combine deep healthcare and application knowledge with a highly responsive approach.
2. Heidi Health 2025: Reducing Clinician Documentation Burden via AI-Driven Scribing & Workflow Tools An AI-powered scribing tool helps reduce the burden of documentation.

First Look Reports

1. Deloitte Operate 2025: Managing Complex Projects Through Expertise & Deep Partnership
   Services include subject-specific expertise, optimized workflows, and flexible support and partnership.
2. UST HealthProof BPaaS 2025: Streamlining Health Plan Operations, Integration, and Data Management
   An administrative platform is working to drive automation, integration, and operational precision across the healthcare ecosystem.

Flash Insights

These reports are high-level briefs published around significant industry events to give healthcare leaders a quick check while deeper research continues.

Epic’s Ambient Speech Announcement 2025: How Epic’s Move into Ambient Speech May Shape Customer Strategies

Epic’s new native ambient speech tool (built with Microsoft) could upend a crowded market and is prompting Epic customers to reassess their decisions about existing contracts, integrations, and rollout timing. Drawing on interviews with 35 Epic customers at UGM 2025, this brief captures what’s compelling, what’s uncertain, and what may slow adoption.

Summit Executive Overviews

Gain a glimpse of the content and insights gathered during KLAS’ exclusive events.

KLAS Arch Collaborative Learning Summit 2025

The Arch Collaborative is helping reshape how healthcare organizations train, support, and engage clinicians in their EHR. This overview captures learnings you can use from the 2025 Arch Collaborative Learning Summit, where 311 leaders from 102 organizations gathered to share training, support, and engagement approaches.

Curious what other reports you may have missed? See the blog on the KLAS reports published in August.

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