SALT LAKE CITY, UT, February 5, 2025 – Epic, athenahealth, Chartis and Evergreen Healthcare Partners won the 2025 Overall Best in KLAS® awards, as reported in the 2025 Best in KLAS – Software & Services report, released today. The 2025 Best in KLAS Software & Services awards recognize the leading vendors for solutions, services and management consulting offered to providers and payers in the United States in 2024. The 2025 Best in KLAS – Global Software report, released concurrently in a separate report, recognize the leading software and services organizations that served the global healthcare market in 2024 outside the United States.
For the fifteenth consecutive year, Epic has been named the top Overall Health System Suite (previously titled the Overall Software Suite). Additionally, Epic won fourteen other Best in KLAS awards in various market segments.
athenahealth won the Overall Independent Physician Practice Suite award (previously the Overall Physician Practice Vendor) for the second consecutive year. They also earned Best in KLAS awards in the following segments: Ambulatory EHR: Independent (11–75 Physicians) and Practice Management: Independent (11–75 Physicians).
Chartis has been named the top Overall IT Services Firm, marking the first time the firm has won this award. Chartis also won the Overall Healthcare Management Consulting Firm award and received Best in KLAS awards in Data & Analytics Services, ERP Implementation Leadership, and HIT Core Clinical Implementation Leadership.
Evergreen Healthcare Partners was named the top Overall Implementation Services Firm, the firm’s second consecutive win in this category. Evergreen scored above 95.0 in each of the three segments in which they are measured: HIT Core Clinical Implementation Leadership, HIT Staffing, and IT Planning & Assessment.
“Ultimately, healthcare affects the people we love: parents, grandparents, children, friends,” said Adam Gale, CEO and cofounder of KLAS Research “Every improvement in healthcare circles back to benefit the people we care about most deeply. For me, that is why the frustration and exertion of improving healthcare will always be worth it.”
Most Improved Software Products: AGFA HealthCare and Inovalon. Customers of AGFA HealthCare Enterprise Imaging VNA have seen a 17% increase in satisfaction since last year’s Best in KLAS report, leading AGFA HealthCare to earn the 2025 Best in KLAS award in the Vendor Neutral Archive category. The most significant improvements include more consistent product development, smoother upgrades, fewer bugs, and more engaged and available support resources. Customers feel AGFA has recommitted to helping them be successful. Customers of Inovalon Converged Quality have seen significant improvements in customer service and system performance, particularly highlighting product updates and enhanced support availability during nights and weekends. These changes led to a 17% increase in the product’s overall performance score.
Most Improved Physician Practice Product: nimble solutions. Client satisfaction with nimble solutions’ EHR-agnostic ambulatory RCM services has increased 28% since the 2024 Best in KLAS report. Formerly National Medical Billing Services, nimble solutions has experienced significant growth through acquisitions intended to expand their revenue cycle offerings, and feedback across the larger client base is consistently more positive. A few highly satisfied clients report improvements to account management, including better communication, better responsiveness to issues, and regular meetings.
Most Improved Services Solution: Clearwater. Clients of Clearwater’s security and privacy managed services have reported a 14% increase in satisfaction since last year. In 2022, Clearwater acquired CynergisTek’s managed services and TECH LOCK’s SOC services, and since those acquisitions, clients have seen stronger partnerships. Specifically, they appreciate receiving more strategic guidance around healthcare cybersecurity and report having access to engaged Clearwater contacts who help clients drive outcomes. Clients also appreciate the breadth of services offerings in Clearwater’s portfolio.
Addition of Market Energy Indicator
Select segments in the 2025 report will include a market energy indicator. The market energy indicator is based on KLAS’ Decision Insights data, which is gathered through interviews with current and potential customers and gauges which vendors in a given market segment are being replaced, considered, or purchased. The indicator reflects how much momentum a vendor has in that segment, taking into account the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of decisions recorded. Vendors with more than double the expected number of considerations (with few losses) are indicated as having high market energy.
For a full list of Best in KLAS winners, please refer to the report.
2025 Best in KLAS definitions
Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations. Best in KLAS 2025 is based on information obtained from more than 23,000 evaluations. These interviews represent the opinions of healthcare professionals and clinicians from more than 6,000 healthcare organizations and measure more than 1,700 healthcare technology products and services.
About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider and payer voice and acts as a catalyst for improving vendor performance. Follow KLAS on X and LinkedIn. Learn more at engage.klasresearch.com.
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Joshua Schneck
Snow Communications
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josh@snowcommunications.com