Over the last quarter, the KLAS Arch Collaborative has actively worked to collect 13 success stories from Arch Collaborative member organizations who are improving their EHR experience. We’ve published these successes in case studies that share what they did and what their data-backed best practices were.
Take a look at what you may have missed from October through December in 2024.
October Case Studies
1. Henry County Hospital’s EHR Journey
Five years after implementing MEDITECH Expanse, the Net EHR Experience Score of Henry County Hospital’s physicians is in the Arch Collaborative’s 95th percentile. This case study delves into their implementation goals, keys to success, and outcomes, including high ratings for EHR support and shared governance.
Read more: A Physician Success Story from the EHR Implementation and Beyond 2024
2. Enhancing Nurse Satisfaction at Royal Children’s Hospital Melbourne
Since going live with Epic in 2016, Royal Children’s Hospital Melbourne has significantly improved nurse satisfaction and patient safety by using Rover and mobile nursing workflows. This case study explores their journey over the course of three Arch Collaborative measurements and the positive impacts on their Net EHR Experience Score.
Read more: Using Rover and Mobile Nursing Workflows to Improve Nurse Satisfaction and Patient Safety 2024
3. Hamad Medical Corporation’s Comprehensive Initial Training Approach
Hamad Medical Corporation’s nurses report higher-than-average EHR satisfaction thanks to a robust onboarding education program. This case study outlines their strategies and the resulting organizational benefits.
Read more: Comprehensive Initial Training Sets Up Nurses for EHR Satisfaction 2024
November Case Studies
4. UTHealth Houston’s Training Optimization
Despite the challenges of implementing Epic during the COVID-19 pandemic, UTHealth Houston achieved a 97th percentile Net EHR Experience Score in the Arch Collaborative after three years. How? In the most simple terms, they leveraged user efficiency data and expert-led training.
Read more: Optimizing Clinician Training by Leveraging Data and Expertise 2024
5. MaineHealth Drives Meaningful EHR Changes for Nurses
MaineHealth empowered nurses to drive meaningful EHR changes, optimizing documentation and workflows to reduce unnecessary tasks. This case study examines their strategies around documentation and workflows and how they created supportive work environments and fostered teamwork.
Read more: Optimizing Documentation, Enhancing Workflows, and Improving Nursing Wellness 2024
6. Hennepin Healthcare’s Integrated Training Program
Hennepin Healthcare launched a tailored training program integrated into clinicians’ work hours, offering hour-long sessions for providers and 15-minute sessions for nurses. This case study evaluates the program’s effectiveness in minimizing workflow disruption.
7. Cleveland Clinic Foundation’s Virtual Scribe Implementation
To combat provider burnout and turnover, Cleveland Clinic Foundation partnered with IKS Health to implement virtual scribes alongside in-person scribes and Dragon Medical One. This case study highlights how this implementation reduced the documentation burden and improved provider well-being.
Read more: Improving the EHR Experience with Virtual Scribes 2024
8. Children’s Health’s Upgrade Support Program
Children’s Health improved their Epic EHR upgrade process by establishing a Single Point of Contact program. This helped them provide on-the-ground support and superuser training after upgrades. This case study details their approach to making upgrades seamless.
Read more: Making Upgrades a Nonevent 2024
December Case Studies
9. Mackenzie Health’s Inclusive Governance Approach
Since implementing Epic’s EHR system in 2017, Mackenzie Health has involved clinicians in every stage of the process. This case study explores the long-term benefits of their inclusive approach to governance.
Read more: Fostering Strong Relationships by Including Nurses in Governance 2024
10. Johns Hopkins Aramco Healthcare’s Shared Ownership Model
Johns Hopkins Aramco Healthcare attributes their high clinician trust and goodwill to their robust EHR governance structure and culture of celebration. This case study provides insights into their formalized shared ownership model.
Read more: Building Clinician Trust and Goodwill Through Robust, Formalized Shared Ownership 2024
11. Piedmont Healthcare’s Technology Enhancements
Piedmont Healthcare prioritized patient care by enhancing clinician efficiency through meaningful system alerts. This case study examines their technology enhancements and the resulting improvements in clinical practice.
Read more: Implementing the Right Technology Enhancements to Improve Clinical Practice 2024
12. Seattle Children’s Hospital’s CMIO as an Ambassador
Seattle Children’s Hospital leveraged the CMIO role to foster collaboration between all leadership teams. This case study discusses the significant improvements achieved through governance restructuring and other initiatives.
Read more: Fostering a Collaborative Work Environment among Leadership, IT & Providers 2024
13. St. Jude Children’s Research Hospital’s Governance Structure
St. Jude Children’s Research Hospital integrated operational and clinical leaders into their governance structure to foster strong communication. This improved both EHR usability and clinician satisfaction, underscoring the importance of collaborative leadership and effective communication when it comes to EHR success.
Read More: Impactful Governance & Shared Ownership Drive Clinician EHR Success 2024
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