From groundbreaking partnerships between payers and providers to deep dives into vendor performance, KLAS’s latest reports offer a comprehensive look at what’s driving success in healthcare IT today. Among the standout releases are the K2 Points of Light report—celebrating payer-provider collaborations that are transforming care and efficiency—and the Ambulatory Ecosystem Complete Look series, which gives a high-level view of how six major ambulatory EHR vendors are performing across the broader technology landscape.
In total, we’ve published 11 new reports plus 28 case studies, all aimed at helping healthcare organizations, payers, and vendors to make smarter decisions, strengthen partnerships, and improve outcomes.
Healthcare IT Insights Reports (Segment Insights)
These reports offer a focused look at specific segments of healthcare IT, helping organizations understand vendor performance, customer satisfaction, and market trends.
1. Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
This new KLAS report is the first to break down PACS performance data specifically for Asia and Oceania. It covers feedback from healthcare organizations in 13 countries, focusing on key areas like vendor relationships, customer support, functionality, and how well vendors deliver on expectations around innovation and upgrades.
2. Ambulatory Ecosystem Complete Look 2025 reports
Get high-level analyses of six prominent ambulatory EHR vendors. These reports are meant to assist ambulatory healthcare organizations in knowing how potential partners perform across key technology areas beyond core EHR and PM products.
KLAS Arch Collaborative Reports
Based on deep data from the Arch Collaborative, these reports explore how organizations can improve the clinician EHR experience and drive better outcomes. Case studies highlight organizations who are making a real difference for their clinicians.
Impact Reports
1. The ROI for Improving Your Clinicians’ Experience 2025
Healthcare organizations are under a lot of pressure to make smart choices about where to spend their limited time, money, and resources. Any new initiative must prove it can deliver real value. With an aging population, clinician burnout, and a wave of retirements, supporting the clinician experience is more important than ever. Clinicians are one of the biggest investments healthcare organizations make—and if their experience isn’t a priority, it becomes harder to attract and keep great talent.
Get new insights on the ROI of the Arch Collaborative from 16 healthcare organizations that are leading the way in putting clinicians first.
2. Global EHR Satisfaction 2025: Which Region Is Seeing the Greatest Clinician Success?
As healthcare organizations around the world become more digitally advanced, KLAS’ research shows that many are shifting their focus from just having an EHR system to making it work better for their teams. EHR optimization is now a top priority, as highlighted in KLAS’ recent global healthcare IT trend reports.
To support this shift, the KLAS Arch Collaborative is helping organizations improve the EHR experience for clinicians. This latest report pulls together three years of data from 38 organizations across Canada, Europe, the Middle East, and Oceania to see how EHR satisfaction compares globally.
One key takeaway is that if you’re running an EHR but not measuring how it impacts your clinicians, you’re likely missing out on big opportunities to improve alignment and satisfaction. The report also shares universal best practices that can guide organizations on where to focus their efforts for a better EHR experience.
Case Studies
1. Empowering Nurses Through Inclusive Informatics Governance & Structured Communication 2025
Children’s Hospital of Philadelphia (CHOP) created a nursing-informatics governance council along with a structured communication system. Their aim was to improve nurse engagement and make sure that EHR changes were communicated well.
2. Empowering Nurse Voices & Redesigning EHR Workflows for Enhanced Efficiency 2025
Mercy Health worked to improve nurse efficiency and reduce their documentation burden through a new initiative, Project ANEW.
3. Empowering Nurses & Enhancing Care 2025
This case study outlines CHOP’s approach to EHR improvement, including trying to foster shared ownership and ensuring that frontline nurses are central to the evolution of their healthcare technology.
KLAS K2 Collaborative Reports (Payer/Provider Alignment)
These reports highlight successful payer-provider-vendor partnerships that are solving real-world challenges and delivering measurable results.
When healthcare payers, providers, and technology vendors team up strategically, the results can be game changing—boosting efficiency, improving care, and delivering better financial outcomes. That’s exactly what KLAS celebrates with the annual K2 Collaborative Points of Light awards.
This year, 25 standout partnerships earned 2025 Points of Light awards for their success in cutting costs, reducing inefficiencies, and enhancing the experience for patients, providers, and payers alike. The report highlights their strategies and results, showing what’s possible when collaboration really works.
To help others follow in these teams’ footsteps, the Executive Insights section offers a quick look at the challenges these award-winning teams tackled, the outcomes they achieved, and the key lessons they learned.
For a full list and summaries of the 25 Points of Light case studies, please see this recent blog.
Emerging Insights Reports
These early-look reports spotlight innovative technologies and solutions that are just beginning to make an impact in healthcare, or solutions that KLAS has not yet rated in the case of First Look reports.
First Look Report
1. Intelliguard Mira Care 2025: Enhancing Controlled Substance Monitoring Through RFID Technology
An RFID tagging solution enables real-time monitoring and streamlined inventory processes.
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