The KLAS Arch Collaborative survey reveals a lot about what is working with the EHR experience at an organization and what is not. Using this valuable feedback from their clinicians, many organizations then tackle their challenges in creative, data-backed ways. Every month, KLAS publishes cases studies with these successful organizations that showcase how they have improved the EHR experience.
Arch Collaborative case studies gather the stories of the most successful organizations and share powerful examples that can be replicated at similar organizations. Read more below about the stories published over the last quarter. Each summary describes the challenge discovered and one or two of the outcomes the organization saw.
July Case Studies
1. Unlocking Clinical Data Intelligence with AI 2025
University of Iowa Health Care saw in their feedback that providers were having major challenges navigating fragmented external patient data and that internal data was hard to sift through. To solve this issue, they partnered with Evidently to boost clinician access to both internal and external data.
The result? University of Iowa Health Care saw a 24% increase in clinician agreement that the EHR has the needed external integration, among other outcomes.
2. Transforming Onboarding, Go-Live, & Ongoing Training 2025
With a large footprint and continuing growth, Ochsner Health System recognized that they needed a web-based EHR training model. But in their 2020 Arch Collaborative EHR Experience Survey, just 17% of Ochsner Health System’s providers said that they felt proficient.
With that feedback, their leadership turned to Amplifire’s e-learning platform. With this solution, they worked to enhance onboarding, go-live, and ongoing EHR education across their expanded locations. Today, providers using Amplifire’s system are in the ninetieth percentile for agreement that their ongoing EHR education is effective (benchmarked against all organizations in the Arch Collaborative).
August Case Studies
1. UCHealth’s Digital Transformation of Nurse EHR Education 2025
To modernize and scale their nurses’ EHR training strategy, UCHealth partnered with uPerform to move all training materials to a virtual space. They aimed to make the training more accessible for all sites without sacrificing quality.
The newly digitized EHR training helped to reduce new-learner onboarding time by 50%. Those who used uPerform’s F1 dashboard also increased by 23% in agreement that initial training was sufficient.
2. Improving Ongoing Provider EHR Education by Aligning Incentives 2025
In ther 2023 Arch Collaborative survey, Inova Health System saw that their most satisfied providers were those who participated in yearly EHR education. This presented a big opportunity to help improve the situation for others.
So the organization created an incentive program to encourage providers to participate in advanced ongoing EHR education. Their next survey found that their providers had improved by 29% in their agreement that ongoing training was helpful and effective.
3. Creating Role-Based EHR Training & Providing Structured but Flexible Support 2025
After Frances Mahon Deaconess Hospital saw the results of their Arch Collaborative survey, they made it a priority to improve EHR education and support. They wanted to improve their clinicians’ EHR experience and reduce stress and friction points by being role specific and streamlined.
One of the outcomes of their efforts was an 82% agreement across all respondents that ongoing training was sufficient.
September Case Studies
1. Boosting Provider Satisfaction Through Strong Ambulatory Onboarding EHR Education 2025
Based on feedback from practice managers, Inova Health System learned that their ambulatory providers needed more EHR training. In response, they built an effective onboarding EHR-education program to more seamlessly integrate new ambulatory care providers into their team.
Now, Inova Health System is in the ninety-third percentile for provider agreement that virtual training meets their needs. You can also learn more in Inova’s presentation at the 2024 KLAS Arch Collaborative Learning Summit.
2. OU Health’s Project Apollo 2025
University of Oklahoma (OU) Health executed a big-bang go-live of Epic’s EHR across their organization in 2023 to bring everyone into a single, unified EHR. This kicked off a three-year journey of change called Project Apollo to generate excitement, sustain adoption, and create a stronger organizational culture.
As a result, OU Health is now in the eighty-fourth percentile for their overall Net EHR Experience Score and has had other improvements.
Learn About Other Organizations Who Have Improved the EHR Experience
Curious about what other organizations have done to improve the EHR experience for their clinicians? Check out our blogs on Quarter 1 and Quarter 2 case studies.
© moonart / Adobe Stock
